We also accept authentication verification provided by Real Authentication.
Official Authentication Partners
Luxury Authentication Guide at ShopShops
Quick answer: ShopShops verifies every seller before they can list on the platform and offers optional third-party authentication for handbags through Entrupy and Legit App (in partnership with Komehyo). ShopShops also accepts authentication certificates from Real Authentication. A "Verified Seller" badge confirms the seller has been vetted by ShopShops — it does not by itself certify that a specific item is authentic. For guaranteed certification, buyers should purchase Entrupy authentication for bags at checkout or before their 3-business-day review window closes.
How ShopShops Authentication Works
ShopShops is a livestream shopping marketplace for pre-owned and new designer goods. Because sellers list their own inventory, ShopShops layers three levels of trust on top of every listing:
- Seller vetting — Sellers must meet ShopShops' standards before receiving a "Verified Seller" badge.
- Optional third-party authentication — For handbags, buyers can add Entrupy authentication or use Legit App's Komehyo-backed service to get an independent certificate.
- Post-purchase authentication window — Buyers have 3 business days after delivery to raise an authenticity concern and, if needed, submit a third-party certificate.
This is different from marketplaces that authenticate 100% of inventory in-house before shipping. On ShopShops, authentication is seller-vetting plus buyer-initiated, item-level certification — understanding this distinction is essential before you buy.
Verified Seller vs. Authentication Certificate: What's the Difference?
This is the single most important distinction on ShopShops. Confusing the two can affect your ability to get a refund.
| Term | What It Means | Guarantees Authenticity |
|---|---|---|
| Verified Seller | The seller has been reviewed by ShopShops and is in good standing, committed to selling authentic items. | No — this vets the seller, not the individual item. |
| Entrupy Certificate | A physical-inspection authentication service for handbags, purchasable as an add-on for supported brands/models. | Yes — for the specific bag it inspects. |
| Legit App / Komehyo | An official authentication partnership ShopShops works with for verification services. | Yes — for items it certifies. |
| Real Authentication | A third-party authentication service not officially partnered with ShopShops, but its certificates are accepted. | Yes — accepted as valid third-party proof. |
Important: If you doubt an item's authenticity, do not remove the "Verified Seller" tag. Removing it prevents ShopShops from verifying authenticity or honoring any third-party authentication certificate, and disqualifies the order from a return or refund — regardless of what a third party later finds.
Official Authentication Partners
- Entrupy — ShopShops' primary authentication partner for handbags. Entrupy uses microscopic image-recognition technology to verify material and construction details. Available for supported brands/models; purchase Entrupy authentication here.
- Legit App (with Komehyo) — An official verification partnership ShopShops uses to support authentication for eligible items.
- Real Authentication — Not an official ShopShops partner, but ShopShops accepts authenticity/inauthenticity certificates issued by Real Authentication as valid third-party documentation.
Note: Entrupy authentication currently applies only to purses and bags. It does not cover jewelry, watches, shoes, or apparel.
What Happens If an Item Turns Out Not to Be Authentic
If you believe an item is not authentic:
- Contact ShopShops Customer Service within 3 business days of receiving the item.
- For bags, purchase Entrupy authentication if you haven't already (include your order name/number in the notes so it's applied correctly).
- If the item isn't a bag, or Entrupy doesn't support the brand/model, obtain a certificate from an accredited third-party authentication service stating the item is inauthentic — a listing that merely says "believed to be inauthentic" from another marketplace is not accepted.
- Do not remove the Verified Seller tag while the dispute is open.
- ShopShops will issue a refund if the item is confirmed inauthentic.
Authentication FAQ
Does ShopShops authenticate every luxury bag before it ships?
No. ShopShops vets sellers through its "Verified Seller" program, but individual items are only certified as authentic when a buyer purchases Entrupy authentication or submits a certificate from an accepted third-party service like Legit App/Komehyo or Real Authentication.
What is Entrupy authentication?
Entrupy is ShopShops' official third-party authentication partner for handbags. It uses microscopic imaging technology to verify a bag's materials and construction against a database of authentic reference items, issuing a certificate for supported brands and models.
What does the "Verified Seller" tag mean?
It means ShopShops has reviewed the seller and considers them in good standing and committed to selling authentic items. It does not certify that any specific item has been authenticated — for item-level certainty, buyers should purchase Entrupy or another accepted authentication service.
How long do I have to raise an authenticity concern?
Authenticity concerns must be raised within 3 business days of receiving the item. Concerns raised after this window cannot be reviewed.
Can I remove the "Verified Seller" tag before getting my bag authenticated?
No. Removing the Verified Seller tag prevents ShopShops from verifying authenticity or honoring any third-party authentication certificate, and disqualifies the order from a return or refund, regardless of later findings.
Is Real Authentication an official ShopShops partner?
No. Real Authentication is not an official partner, but ShopShops accepts certificates it issues as valid third-party authentication documentation.
Does authentication cover jewelry, watches, or shoes?
Entrupy currently covers purses and bags only. For other categories, buyers who suspect an item is inauthentic need a certificate from an accredited third-party authentication service confirming inauthenticity.
