Frequently Asked Questions

It usually takes up to 2-5 business days for processing to occur, but given current global supply chain constraints, with additional days of transit, please expect a total shipping time of 3-21 business days.

To keep our community safe, we sometimes need to verify payment methods to prevent fraud. Please provide us with a copy of your photo ID and the last 4 digits of the credit or debit cards used for your recent purchases. You can redact the other digits on the card.

Ensure you provide the required details within 3 business days to avoid order cancellations for security reasons.

If we suspect any fraudulent activity, we may cancel and refund your orders, and your account may be temporarily restricted from placing new orders.Thank you for helping us keep our community safe and enjoyable!

Please note that once an order is placed, shipping cannot be edited or updated. The order must be cancelled and a new order placed with the new address.

Shipping fees may vary based on shipping address and product weight/dimensions, you'll be able to review shipping costs at checkout before completing your purchase.

If your package is missing, try these steps:

1. Look for a notice of attempted delivery.

2. Check if someone else in your household or a neighbor accepted the delivery.

3. Contact the carrier to inquire about the delivery.

If you still can't locate your package, contact the ShopShops Customer Service team using the 'Contact Us' button at the bottom of the Help & FAQs within 3 business days of the expected delivery date. We will help you contact the seller to review the shipment with their provider. Inquiries made after 3 business days cannot be reviewed.

For more info on our shipping policy, please visit the Shopper Terms of Service tab of our Terms of Service.

So sorry to hear this happened. Please contact contact the ShopShops Customer Service team using the 'Contact Us' button at the bottom of the Help & FAQs within 3 business days of being notified by the carrier. A claim will be filed by the sender, which normally takes 7-21 business days to hear back from the shipping carrier. A refund will be processed if shipment loss confirmed by the carrier. If the shipping carrier does not resolve the case within 21 business days, ShopShops will help to provide a refund. When contacting us, provide all relevant information (contact info, tracking number, and any claim or trace case number/ID if already started with the carrier). If you had already started a claim or a trace with the carrier, please provide the case number/ID, this will help to expedite the claims process significantly.

Failure to notify us within 3 business days means ShopShops is not liable to file a claim with the carrier.

For final sale product, items are not elligible for a return or refund.

If you have a quality issue with an item you've purchased and received, please contact the ShopShops Customer Service team using the 'Contact Us' button at the bottom of the Help & FAQs within 3 business days of receiving your item. We cannot review inquiries made after the 3rd business day.

For more info on our refund policy, please visit the Shopper Terms of Service tab of our Terms of Service.

Vintage and preowned items are final sale and cannot be returned or exchanged. Normal signs of use for these items are expected and do not qualify for returns or exchanges. Please ask us questions and thoroughly inspect the item before purchasing.

If you believe the item's condition was misrepresented, contact the ShopShops Customer Service team using the 'Contact Us' button at the bottom of the Help & FAQs within 3 business days of receiving your item. We cannot review inquiries made after this timeframe. We will assess if the item was accurately represented.

Concerns about item quality must be raised within 3 business days of receiving it. Do not remove the 'Verified Seller' tag if authenticity is in question, as this prevents us from verifying authenticity or honoring third-party authentication.

For more info on our refund policy, please visit the Shopper Terms of Service tab of our Terms of Service.

So sorry to hear about the delay in your order. Please contact the ShopShops Customer Service team using the 'Contact Us' button at the bottom of the Help & FAQs. We'll check on the order status. Sometimes tracking numbers may not update correctly on the carrier's end. If we have not yet processed the order, we'll assist in arranging a refund for you!

ShopShops currently supports debit card/credit card, Apple Pay, Google Pay, Meta Pay, and Shop Pay, stay tuned for more payment methods!

ShopShops collaborates with the world’s most reputable brands, stores, and independent Sellers. However, we understand that you may seek additional assurance when purchasing from us. Please contact the ShopShops Customer Service team using the 'Contact Us' button at the bottom of the Help & FAQs within 3 business days of receiving your item.

For purses, and bags you may purchase an authentication certificate from our trusted partner, Entrupy from this link. Note that we currently only offer this service for purses, and bags.

If your order is not a purse or a bag, or the brand/model is not supported for authentication by Entrupy, and you believe your item to be inauthentic, please have a third-party authentication service provide a certificate stating the item is inauthentic. We will issue a refund for the order if the item is confirmed as inauthentic.

Please note that authentication from other marketplaces/platforms that label the item as 'believed to be inauthentic,' or similar language, does not qualify as a third-party authentication certificate and will not be accepted by ShopShops. Contact accredited authentication services that can provide certificates of authenticity/inauthenticity. While not our official partner, we recommend considering Real Authentication for reliable and professional authentication services.

Authentication concerns must be raised within 3 business days of receiving your item. Items with 'Verified Seller' tags MUST NOT have this tag removed if authenticity is in question. Removing the tag prevents us from verifying authenticity or honoring third-party authentication, regardless of their findings. No returns or refunds can be processed under these circumstances. Apart from Entrupy, our official authentication partner, consider Real Authentication for professional authentication services if you choose to proceed independently.

For more info regarding authentication, please visit the Shopper Terms of Service tab of our Terms of Service.

The 'Verified Seller' tag does not indicate the bag is certified as authentic. It does however represent that ShopShops has verified this Seller, and that this Seller is in good standing with ShopShops and is committed to only selling authentic items. For absolute assurance please purchase Entrupy. This will allow the purses or bags to be certified by Entrupy's professional services.

Authentication concerns must also be made within 3 business days of receiving your item. Items with a 'Verified Seller' tags MUST NOT be removed if the product's authenticity is in doubt. If the tag is removed we can no longer honor any requests to verify authenticity, or honor any third party accredited authentication services, regardless of the third party's findings. We will also not be able to review for a return or refund, no matter the circumstance.

For more info on our tax and customs policy, please visit the Shopper Terms of Service tab of our Terms of Service.

We strongly recommend purchasing Entrupy. If you forget to purchase Entrupy, please use this link to complete your purchase and include your product order or name under NOTES when purchasing to ensure correct application of the service.