Frequently Asked Questions

Buying pre-owned luxury on ShopShops is safer than buying from an unverified individual seller because every seller is reviewed before they can list, and buyers can add third-party Entrupy authentication for handbags before or after purchase. That said, ShopShops does not authenticate 100% of inventory automatically — sellers are vetted, not every individual item. Buyers who want certainty for a specific bag should purchase Entrupy authentication at checkout or within the 3-business-day review window. Live shopping also lets you ask the seller questions and see the item on camera before buying, which adds a layer of confidence static listings don't offer.

ShopShops sellers commit to selling authentic items as a condition of earning "Verified Seller" status, but this status verifies the seller, not each specific item. For guaranteed, item-level certification, buyers can purchase Entrupy authentication for handbags, or accept certificates from Real Authentication. See our fullAuthentication policyfor how this works.

Every listing is graded into one of six condition categories — Brand New, Pristine, Excellent, Great, Good, or Fair — based on visible wear, and whether original tags, boxes, dust bags, or authenticity cards are included is noted in the item description. Because vintage and pre-owned items are typically final sale, it's worth asking the host live questions about condition (scuffing, interior wear, hardware, etc.) before purchasing. See our fullProduct Conditions guidefor what each grade means.

ShopShops currently supports debit card/credit card, Apple Pay, Google Pay, Meta Pay, and Shop Pay. Stay tuned for more payment methods!

It usually takes up to 2-5 business days for processing to occur, but given current global supply chain constraints, with additional days of transit, please expect a total shipping time of 3-21 business days.

To keep our community safe, we sometimes need to verify payment methods to prevent fraud. Please provide us with a copy of your photo ID and the last 4 digits of the credit or debit cards used for your recent purchases. You can redact the other digits on the card.

Ensure you provide the required details within 3 business days to avoid order cancellations for security reasons.

If we suspect any fraudulent activity, we may cancel and refund your orders, and your account may be temporarily restricted from placing new orders.Thank you for helping us keep our community safe and enjoyable!

Contact ShopShops Customer Service within 3 business days of receiving the item. For bags, purchase Entrupy authentication if you haven't already. For non-bag items, or brands/models Entrupy doesn't support, submit a certificate from an accredited third-party service confirming the item is inauthentic (a listing that says an item is merely "believed to be inauthentic" is not accepted). ShopShops will issue a refund once inauthenticity is confirmed. Do not remove the Verified Seller tag while your case is open.

ShopShops does not authenticate every bag automatically. Buyers can purchase authentication for handbags through Entrupy, ShopShops' official partner, either at checkout or afterward (within the 3-business-day review window). ShopShops also accepts certificates from Real Authentication, a non-partner service, as valid proof. If you forgot to add Entrupy at checkout, you canpurchase it separatelyand note your order name/number so it's applied correctly.

Entrupy is ShopShops' official third-party authentication partner for purses and bags. It uses microscopic image-recognition technology to inspect a bag's materials and construction and issue an authenticity certificate for supported brands and models. It currently does not cover jewelry, watches, shoes, or apparel.

"Verified Seller" means ShopShops has reviewed the seller and considers them in good standing and committed to selling authentic items — it does not certify that a specific item has been authenticated. For item-level certainty, purchase Entrupy authentication. Important: never remove the Verified Seller tag if you doubt an item's authenticity — doing so prevents ShopShops from verifying the item or honoring any third-party certificate, and disqualifies the order from a refund.

The 'Verified Seller' tag does not indicate the bag is certified as authentic. It does however represent that ShopShops has verified this Seller, and that this Seller is in good standing with ShopShops and is committed to only selling authentic items. For absolute assurance please purchase Entrupy. This will allow the purses or bags to be certified by Entrupy's professional services.

Authentication concerns must also be made within 3 business days of receiving your item. Items with a 'Verified Seller' tag MUST NOT be removed if the product's authenticity is in doubt. If the tag is removed we can no longer honor any requests to verify authenticity, or honor any accredited third-party authentication services, regardless of the third party's findings. We will also not be able to review for a return or refund, no matter the circumstance.

For more info on our tax and customs policy, please visit the Shopper Terms of Service tab of our Terms of Service.

We strongly recommend purchasing Entrupy. If you forget to purchase Entrupy, please use this link to complete your purchase and include your product order or name under NOTES when purchasing to ensure correct application of the service.

Orders usually take 2-5 business days to process, and total shipping time — including transit — typically runs 3-21 business days depending on destination and current shipping conditions. Shipping cost is calculated at checkout based on your address and the product's weight and dimensions.

Yes. ShopShops ships to international addresses in addition to domestic orders — international shipments are covered under a longer loss-reporting window (60 days, versus 30 days domestically) through the optional Seel Delivery Guarantee. Note that Seel Return Assurance, a separate service for returning final-sale items, is currently only available for orders shipping within the United States.

Please note that once an order is placed, shipping cannot be edited or updated. The order must be cancelled and a new order placed with the new address.

Shipping fees may vary based on shipping address and product weight/dimensions, you'll be able to review shipping costs at checkout before completing your purchase.

First check for a delivery notice, ask household members or neighbors, and contact the carrier directly. If the package still can't be located, contact ShopShops Customer Service within 3 business days of the expected delivery date — inquiries made after that window cannot be reviewed.

So sorry to hear this happened. Please contact the ShopShops Customer Service team using the 'Contact Us' button at the bottom of the Help & FAQs within 3 business days of being notified by the carrier. A claim will be filed by the sender, which normally takes 7-21 business days to hear back from the shipping carrier. A refund will be processed if shipment loss is confirmed by the carrier. If the shipping carrier does not resolve the case within 21 business days, ShopShops will help to provide a refund. When contacting us, provide all relevant information (contact info, tracking number, and any claim or trace case number/ID if already started with the carrier). If you have already started a claim or a trace with the carrier, please provide the case number/ID, this will help to expedite the claims process significantly.

Failure to notify us within 3 business days means ShopShops is not liable to file a claim with the carrier.

Seel Delivery Guarantee is third-party shipping protection covering loss, damage, or theft during transit, plus carbon offsets for the shipment. Loss must be reported no sooner than 30 days after shipping (60 days for international orders), damage within 15 days of delivery, and theft within 7 days of the recorded delivery date, via theSeel Resolution Center.

Final sale products are not eligible for a return or refund.

If you have a quality issue with an item you've purchased and received, please contact the ShopShops Customer Service team using the 'Contact Us' button at the bottom of the Help & FAQs within 3 business days of receiving your item. We cannot review inquiries made after the 3rd business day.

For more info on our refund policy, please visit the Shopper Terms of Service tab of our Terms of Service.

Generally, no — vintage and pre-owned items on ShopShops are sold as final sale, and normal signs of use are expected and don't qualify for a return. Two exceptions: if you believe an item's condition was misrepresented, contact Customer Service within 3 business days of receiving it for review; or, if you purchased Seel Return Assurance at checkout, you can return an otherwise-final-sale item within 7 days of delivery through the Seel Resolution Center (U.S. shipping addresses only).

Vintage and preowned bags are final sale and not refundable simply because of normal wear or a change of mind. A refund is possible if the item's condition was inaccurately described (reported within 3 business days) or if you added Seel Return Assurance at checkout, which allows a return within 7 days of delivery for otherwise final-sale orders shipping within the United States.

Contact ShopShops Customer Service to check the order status — tracking numbers sometimes don't update correctly on the carrier's end. If the order hasn't yet been processed, ShopShops can arrange a refund.

Seel Return Assurance is an optional add-on purchased at checkout that makes an otherwise final-sale item eligible for return. If purchased, report your return within 7 days of delivery through theSeel Resolution Centerusing your email and order number or coverage ID. Returns handled this way are processed by Seel, not directly by ShopShops, and the service currently only applies to orders shipping within the United States.